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FAQs & HOW TOs Main Page
Internet Access
General FAQs
What kind of connection is OpenBand providing with its Glass Mile Internet service?
What kind of security is in place on the OpenBand network?
What can I do to better protect myself online?
What do I do if I am not receiving OpenBand Customer Service E-mails?
How do I use my Smart Neighborhood Web Hosting Space/set up a personal website?

Equipment
Where do I get an Ethernet NIC if I do not already have one?
Does my computer have an Ethernet Network Interface (NIC) Card?
What type of data patch cable do I need for the OpenBand Glass Mile Service?

Internet Access Setup
What are the minimum system requirements to use OpenBand's Glass Mile Internet Service?
How do I set up my Internet Glass Mile Internet service (TCP/IP configuration)?
Troubleshooting Network Connections

TV Everywhere
How do I access HBO Go service?
How do I register a login to access NBC's online Olympic coverage?

Related Links
Full WebMail FAQs
WebMail: Enabling SPAM Filtering
Troubleshooting E-mail Delivery
Technical Support Products
Glass Mile Service features
Web Hosting Packages


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General FAQs

What kind of connection is OpenBand providing with its Glass Mile Internet service?

OpenBand has constructed a broadband optical infrastructure for delivery of high bandwidth, bi-directional content. We have maximized bandwidth availability by designing a network that extends optically to multiple tier one access points and by a localized architecture designed to carry broadband and streaming content including local application servers, local intranet and local content caching servers. We continually monitor network performance and utilization levels to ensure that we ar e not the choke point for broadband content. However the internet is comprised of many, many disparate networks and any may be the cause of delay however rest assured that no community in the mid Atlantic has taken such measures to ensure maximum throughput and access speed.

Specific architectural details, including trunking rates and ratios and storage sizes are proprietary.


What kind of security is in place on the OpenBand network?

The community has an architecture designed to ensure that traffic to and from individuals in the community is kept private. We do this with the equivalent of a virtual private connection for each user to the Smart Neighborhood Central Office. Second we are protecting against denial of service via inbound source filtering (to prevent spoofing) and restricting throughput of certain types traffic that are not typically residential and home office internet access but rather more likely networ k security matters. Third, critical resources in the home, such as home security, are kept secure with restricted access lists. Lastly, the application and content servers are protected by both firewall and intrusion detection systems.
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What can I do to better protect myself online?

Protect Yourself Online:

- Apply common sense before opening any e-mail, especially if the title of the email attachment appears vague or unfamiliar.
- Be suspicious of e-mail that creates a false sense of urgency, or that makes offers that sound too good to be true.

- Be wary of opening e-mail attachments especially from anyone you do not know.

- Do not open an e-mail attachment if you do not know the person who sent it.

- Do not open web links in any e-mail if you suspect that the e-mail is vague or unfamiliar.

- Do not have an "e-mail preview" option as a default viewing option in your e-mail inbox.

- Pay attention to the URL for all sites you are visiting.

- Be slow to give out personal information. Watch out for requests for your mother's maiden name.

- Always use firewall and anti-virus software and keep all filtering and security (anti-virus) software up-to-date.

- Perform a complete virus scan on your computer at least once a week

Also, be aware of on-line "Phishing"

Please be aware of a current online scam aimed at retrieving your personally identifiable information. This malicious activity is referred to as "phishing."

What occurs:

You may receive an e-mail, designed to look like it is from one of your current service providers (OpenBand or other.) The e-mail will request that you visit a website to update account information. Please note that OpenBand never request such information in this manner.

Exercise Extreme Caution:

These are elaborate scams, and the e-mails and fake websites can be very deceiving. Customers should be extra careful when providing anyone with personally identifiable or sensitive information such as social security or credit card numbers. Sensitive information in the wrong hands can lead to identity theft and other harmful crimes.

OpenBand E-mails

OpenBand does frequently distribute information by Customer Service E-mail. These Customer Service E-mails will come from the following e-mail address: customerservice@support.openband.net

If you ever question or have concerns about an e-mail from OpenBand, please contact OpenBand Customer Service at (703) 961-1110.

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What do I do if I am not receiving OpenBand Customer Service E-mails?

OpenBand frequently delivers important information (new service, maintenance notification, etc.) to Customers via Customer Service E-mail.

If you are not receiving these informative e-mails, please make sure that OpenBand has your current contact information on record. Update contact information by calling Customer Service at (703) 961-1110 or by logging into our self-care site at: https://support.openband.net

If you believe OpenBand has current e-mail contact information, but you are not receiving Customer Service E-mails, this may be due to E-mail Client Settings. Please take a few minutes to check the following:

1. E-mail Client Anti-Spam Settings - Domain: @support.openband.net may be in the refuse/flagged/black list.

2. E-mail Client Settings may be configured to put e-mail with attachments into Junk Folder.

3. OpenBand parses all e-mail bounces and autodetect e-mail account problems. If mail cannot be delivered to customer's contact e-mail account, we flag that e-mail address as "Undeliverable" and no longer forward notifications to that address. Please use our on-line self-care site to check your Preferences page. If no e-mail address is listed under Contacts, the contact e-mail address previously provided was flagged as "Undeliverable". In this case, please update your contact information and check E-mail Client Settings.

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Equipment

Where can I get an Ethernet Network Interface (NIC), if I don't already have one?

You can purchase a 10/100 Ethernet Network Interface Card (NIC), with an RJ-45 interface, at any computer equipment retailer. Most retailers provide installation, as well, for an additional fee.


Does my computer have an Ethernet Network Interface (NIC) Card?

In order to connect your computer to the OpenBand network you will need a network card, also known as a NIC card or ethernet adapter. Most new computers arrive with the network card pre-installed. To verify that you have a network card, look at the rear of the computer and you should see a port for a network data patch cable. This port is similar to but slightly larger than a phone cable connection for a modem.

The second method is to view the system information on your computer. Click link below for detailed instructions:

Microsoft Windows 98, 2000, or XP



What type of data patch cable do I need for the OpenBand Glass Mile Service?

Ethernet data cable type Category 5 (CAT5) or CAT5e cable must be used to connect the NIC card and the data port in the jack.

Category 5 / Cat 5E Patch Cable
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Internet Access Setup

What are the minimum system requirements to use OpenBand's Glass Mile Internet Service?

Minimum System Requirements

Windows 95/98/ME

Pentium 133 or higher with 32MB of RAM, 150 MB of free hard drive space and a CD-ROM drive 4X or higher.

Windows NT 4.0 with service pack 5 or higher

Pentium 133 or higher with 64MB of RAM, 150 MB of free hard drive space and a CD-ROM drive 4X or higher.

Windows 2000

Pentium 133 or higher with 64MB of RAM, 150 MB of free hard drive space and a CD-ROM drive 4X or higher.

Machintosh System

Power PC 601 or higher with 32MB of RAM, 56 MB of free hard drive space, Mac OS 8.5 or higher and a CD-ROM drive 4X or higher.

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How do I set up my Internet Glass Mile Internet service (TCP/IP configuration)?


For customers with dynamic IP address
For customers with public static IP address

1. Computer should be configured to use DHCP (Dynamic Host Configuration Protocol). The IP address section of the TCP/IP configuration for the NIC card should be set to "Obtain IP address automatically"

2. The DNS section should not contain any DNS server entries (the DNS server addresses are also assigned automatically)

Setting Up TCP/IP for DHCP - detailed instructions:

Windows XP
Windows Me
Windows 2000
Windows 95 & 98
Apple Macintosh

1. The IP address section of TCP/IP configuration for the NIC card should have the IP address, network mask and default gateway values assigned by OpenBand.
2. The DNS section should contain a valid DNS server addresses:
  • 216.40.77.126
  • 216.40.77.244

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