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FAQs & HOW TOs
Phone FAQs
Television Programming
Internet Access
E-mail / WebMail
Home Security
Home Automation & Audio
FAQs & HOW TOs Main Page
HOW TOs: Television Programming
Video On Demand (VOD) Frequently Asked Questions
Parental Controls

Channel Line Up
OpenBand Channel Line-Up
OpenBand Channel Line-Up (Alphabetical Listings)

TV Everywhere
Where can I register an OpenBand TVEverywhere login for access to various streaming services?
I forgot my OpenBand TVEverywhere Username.
I forgot my OpenBand TVEverywhere Password.
How do I access HBO Go service?

Equipment
Where can I pick-up/return/exchange OpenBand digital video equipment?
SA Interactive Programming Guide Information (All SA Models)
What is the cost for OpenBand digital video equipment?

TiVo® FAQ?
Download the TiVo® Premiere Data Sheet
Download the TiVo® Premiere User Guide
What TiVo® equipment does OpenBand offer?
How do I get a TiVo® from OpenBand?
Can I pick up a TiVo® DVR at OpenBand's Community Office at the Potomac Club in Lansdowne?
Am I charged an Activation Fee per DVR?
Will the DVR provide the same programming as my current OpenBand DVR?
Does the TiVo® DVR require an Internet connection?
Will I be able to access my TiVo® DVR from the Internet?
Will I be able to access web-based content services from my TiVo® DVR?
How much storage is offered with the leased TiVo® DVR?
Does the TiVo® DVR offer multi-room functionality?
How do I set-up my TiVo® online account?
Can I buy TiVo® equipment from OpenBand?

CableCard
What is a CableCard?
Can I use a CableCard?
Does a CableCard work just like a set-top receiver?
Can I purchase a CableCard?
How do I install a CableCard?

Standard Digital Set-Top Receivers
Explorer 2200 - User's Guide

High Definition Set-Top Receivers
Explorer 1640/1642HDC - Users Guide
Explorer 4652HDC - Users Guide
Explorer 4250HDC- User's Guide
Explorer 3250HD - User's Guide
Explorer 3250HD - Set Up Wizard

Digital Video Recorder (DVR) Set-Top Receivers
Explorer 8652HDC Users Guide
Explorer 8300HDC - User's Guide
Explorer 8000-Series (8000,8300, etc.) Users Guide
Explorer 8300HD - Connecting the Receiver
8300-Series DVR - Getting Started Guide

Digital Terminal Adaptor (DTA) Equipment
DTA Quick Reference Guide
I tune local HD channels (NBC, CBS, etc.) with my own digital tuner (HDTV). Will I lose those channels if I install a Digital Terminal Adaptor (DTA)?

Remote Control Equipment
Phazr-5 Remote Control (Model UR5U-9000L) User's Guide
All-Touch 2300 Remote Control - User's Guide
All-Touch 8400 Remote Control - User's Guide
All-Touch 8550 Remote Control - User's Guide
All-Touch 8560 Remote Control - User's Guide
Digital Terminal Adaptor (DTA) Remote Control User Guide
Related Links
International Programming
What is on HD?


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Equipment

What is a CableCard?

A CableCard is a small one-way device that can be used with CableCard-compatible host equipment, such as a digital-cable-ready (DCR) TiVo or television, to tune digital cable signals. A CableCard module allows the reception of encrypted digital cable programming without the need for a traditional set-top receiver.


Can I use a CableCard?

To use a CableCard, you must have a digital-cable-ready (DCR) host device, such as a CableCard-compatible Tivo or television. A CableCard module can be inserted into the digital-cable-ready device to receive one-way digital cable signals, without the need for a traditional set-top box.


Does a CableCard work just like a set-top receiver?

Customers may use a CableCard, in a compatible retail device, to tune digital programming. The CableCard will receive one-way digital cable channels, similar to a set-top receiver. However, CableCard will not provide access to video on demand (VOD) and pay-per-view services or provide set top features such as interactive programming guide (IPG).


Can I purchase a CableCard?

While CableCard-compatible host devices are available through retail stores, CableCard modules are only available from cable system operators. OpenBand leases CableCard modules for a nominal monthly fee. A CableCard can be provided as part of a professional installation or self-installation.


Where can I pick-up/return/exchange OpenBand set-top equipment?

Customers can return, pick-up and exchange set-top equipment at OpenBand's Potomac Club Office within Lansdowne on the Potomac.

Address: 43459 Riverpoint Drive

Lansdowne, VA 20176

Phone: (703) 726-0414

Hours: Monday thru Friday

9 a.m. to 1 p.m., and

2 p.m. to 6 p.m.


What is the cost for OpenBand digital video equipment?

Customers may lease a variety of digital video equipment from OpenBand. The following 2011 rates apply:

Digital Terminal Adaptor$2.99/mo
CableCard$4.99/mo
Basic (SD) Set Top$5.99/mo
High Definition (HD) Set Top$11.99/mo
HD Digital Video Recorder (DVR)$16.99/mo
TiVo Premiere DVR (Requires CableCard)$17.00/mo
TiVo Preview Multi-Room HD Set Top (Requires CableCard)$7.00/mo

Some digital video equipment may be provided to customers within the basic service package. Customers should speak to Customer Service for more information on equipment.


Equipment lease fees are subject to change.

I tune local HD channels (NBC, CBS, etc.) with my own digital tuner (HDTV). Will I lose those channels if I install a Digital Terminal Adaptor (DTA)?

The unencrypted local HD channels remain on the OpenBand system. The Digital Terminal Adapter (DTA), however, does not support HD signals. OpenBand does offer HD set-top receivers for a monthly lease fee. You may continue to receive the basic analog channels + local HD channels without using OpenBand equipment. Most digital channels, however, will not be accessible.


To tune the basic digital channels (ch. 3-78) using DTA equipment and the local HD channels from your HDTV, your television must have multiple RF input connections or you must use an A/B switch. In either case, you would use a 2-way splitter on the cable feed. View/print detailed instructions.

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DVR Frequently Asked Questions

What TiVo® equipment does OpenBand offer?

OpenBand offers the TiVo® Premiere DVR as a leased-equipment option.


How do I get a TiVo® from OpenBand?

Call OpenBand to order a TiVo® DVR: (703) 961-1110.

TiVo® equipment will only be distributed by Technician Dispatch, per the terms of OpenBand's vendor agreement. An Activation Fee of $29.99 will apply. This fee covers delivery, installation and activation.


Can I pick up a TiVo® DVR at OpenBand's Community Office at the Potomac Club in Lansdowne?

No. OpenBand will only distribute TiVo® equipment through scheduled technician dispatch.

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Am I charged an Activation Fee per DVR?

An Activation Fee is charged per Technician Dispatch. A customer will pay $29.99 whether he/she is provided with one or multiple TiVo® DVRs on a single dispatch.


Will the DVR provide the same programming as my current OpenBand DVR?

The TiVo® DVR will provide access to digital programming the same as an existing OpenBand DVR. The TiVo® DVR, however, will use the unique TiVo® user interface.

At present, the TiVo® DVR will not provide access to OpenBand video on demand (VOD) services. OpenBand is pursuing this access and hopes to offer VOD content via TiVo® equipment in the future.


Does the TiVo® DVR require an Internet connection?

Yes, the TiVo® DVR does require Internet access via a hard-wired Ethernet connection. Providing active Internet access for the TiVo® DVR location/installation is the user's responsibility.

Most OpenBand customers placed 4-connection (voice/television/data/opt video) multimedia taps throughout the home as part of the structured cabling installation. These multimedia tap locations are ideal for a DVR installation.


Will I be able to access my TiVo® DVR from the Internet?

Yes, you will use a TiVo® online account to access your TiVo® DVR. If you already own/use TiVo® equipment, you will be able to access leased equipment from your existing TiVo® online account. Be sure to provide the correct email address to OpenBand when ordering your TiVo® DVR.

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Will I be able to access web-based content services from my TiVo® DVR?

Yes you will be able to access many web-based content services from a leased TiVo® DVR. Some services, such as Netflix, are not available via leased TiVo® equipment due to contractual issues.


How much storage is offered with the leased TiVo® DVR?

The TiVo® Premiere DVR allows users to record up to 45 hours of HD programming.


Does the TiVo® DVR offer multi-room functionality?

Users will be able to transfer recordings between TiVo® DVRs. Recordings cannot be shared between a TiVo® DVR and OpenBand's Cisco/SA set-top equipment.


How do I set-up my TiVo® online account?

One you receive your leased TiVo® equipment from an OpenBand technician, you will receive a confirmation email. You will follow instructions provided in this email to set up your TiVo® online account.


Can I buy TiVo® equipment from OpenBand?

No. OpenBand does not offer TiVo® equipment for purchase.

OpenBand's vendor agreement allows OpenBand to lease TiVo® equipment to video service customers. OpenBand owns all TiVo® equipment it offers for use on its system. Customers will be charged the full replacement cost for any equipment that is lost, damaged, or not returned to OpenBand.

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